Managing underperformance - conduct & capability training

This course is aimed at front line managers and supervisors responsible for dealing with Underperformance issues within their team. Delegates will learn to understand the difference between capability and conduct issues and how to deal with them informally and formally.

Course content

• To understand the difference between ‘capability’ and ‘conduct’

• To understand the concept and potential causes of the ‘Performance Gap’

• How to determine performance measures

• Informal and formal handling of underperformance

• Know the ‘Golden Rules’ of handling a capability dismissal

• Understand where the performance appraisal fits in